Actual chat session with AT&T Wireless:


KaosDad: HI! My daughter currently has a Pantech phone which is just not doing hte job. A friend gave me an iPhone as he upgraded - can I just put her SIM card int heiPhone and then actibvate the iPhone? Or do I need to go to a store?

KaosDad: Wow - sorry for the bad typing!

Taureeqah Ruiss: Ms. KaosDad, thank you for your response. We at AT&T appreciate your business and value you as a customer. I will be more than happy to direct you to the department that can assist you with your question concerning switching your daughters phone number over to another phone.

Taureeqah Ruiss: Mr. KaosDad*

Taureeqah Ruiss: Please contact our Customer Care department by calling 1-800-331-0500. You can also reach customer service by dialing 611 from your AT&T wireless phone. Customer service's hours of operation are Monday through Friday 7:00 am to 9:00 pm and Saturday 9:00 am to 6:00 pm and Closed Sunday.

KaosDad: OK then - I'll do that.


Why do you have a chat room?

UPDATE

The weekend after this post I knew I had to get KaosGrrl's phone working, but dreaded the callto AT&T. I would have to do this on a Saturday. I was, undoubtedly, taking a virtual trip to Mumbai to speak with "Sam." KaosGrrl looked at me with those sad eyes that said; "Daddy, I love you and do not want to see you in pain, but you have to do this...." and handed me the gun.....er...phone. Miracles of miracles the call was answered by a sweet young lady in Texas who spoke perfect American, stayed with me for 45 minutes while we trouble shot an iTunes error (note: for the iPhone you must have an APPLE loging - NOT an AOL login).